Always helpful and do a great job
Always helpful and do a great job
Very satisfied as kept me informed and loved the video of the car with the run through of what jobs had / needed to be done
Car was ready for collection, cleaned, bill was clear and easy to follow
Adam Oomar looked after my car and dealt with the issues very professionally.Car went in for Check as car sounded loud. Car issues rectified speedily and a service was also done . I got my car back within 48 hours. Beautifully cleaned as well
experience was excellent
Refer to above..... wonderful people
Claire Pepper mad the whole experience easy, fun and exciting for me and my family.
The crew including Steve and Mark make servicing your car easy and informative.
Steve was extremely helpful with problematic wipers
Great sales experience. We'll see how many technical problems will have in the future, but it will be a different subject.
Booked in for service but turns out not required. Vehicle still checked over and not made to feel stupid!
Everyone including Steve, James and Richard were courteous and polite
Quick turnaround. Kept my vehicle for 5 days because I was unable to pick it up earlier
Cheerful, great service from repairs department. Kept me well informed throughout.
very pleased with the service
Just brilliant. "Does what it says on the tin".
Car collected, serviced, valeted and MOT completed. My MINI was then returned to me all within four hours. I liked the video explanation sent as well.
Staff were efficient and friendly and when there was an issue at the service center and I was running late for a meeting the team were really accommodating so I could come back later to complete the payment due
Steve had to go above & beyond
The service team are really kind and helpful. Showed me how to work things I hadnt mastered yet. Nothing seems to be to much trouble.well done Tonbridge
I could not speak highly enough of Tim Charlesworth. He was informative, proactive, adopted a problem solving approach, and above all, was somebody my husband and I felt we could completely trust.
Work completed satisfactorily
Great advice & service.
We booked an appointment but still had to wait for assistance. The original salesperson who subsequently left did not explain all the options for small damage cover etc. However the subsequent one was excellent.
No problems with the service.
Very smooth and effecient, with courtesy car as well. Had to wait a little too much after arriving to pick up the car - felt I had been forgotten and had to ask what was happening. Then normal prompt and effecient service.
Overall very good service from beginning to end
As above, they were very helpful considering my car was really struggling.
I dealt with Steve at Mini Tonbridge and he was excellent
It was all great. The lady on reception came over fairly quickly and made me a drink. Reception was comfortable to wait in. Chap came over when the car was ready. The car was washed and right at the door to drive away with a free gift.
was kept up to date on work needed on car and the timescale to undertake the work
Could not have been more helpful. A pleasure to visit and the whole experience very positive.
Finished in time stated
car collected and returned, washed inside and out, serviced quickly.
Went above & beyond
I am never completely satisfied - things can always be improved!
No loose ends.
A tyre was replaced that wasnt the tyre that I had said I thought their was a problem with. As suspescted a few days later the sensor went off again and the tyre I thought had a puncture proved to have a huge nail in it.
All the work was done in good time, and car wash as well.
Apart from the steering wheel issue, I was happy with the service.
The team at tonbridge are awesome nothing it to much and all is explained clearly a fantastic service
Quick and easy.
Video giving good explanation of findings paperwork explained clearly
Again for the reasons above. Great customer service, felt very at ease and all questions were listened to and answered.