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Customer Reviews.

sales

5

I gained an instant great rapport with the lady who sold me the mini.

05 January 2018

service

5

Darren Fiddes has provided an excellent service and his communication on telephone and email was first class. He clearly is a key member of your team and represents your company brilliantly.

05 January 2018

service

4

Every time I go in they are welcoming, happy and friendly. Service is good and very quick. I find mini very expensive.

04 January 2018

service

5

The service experience I will rate very highly, as it is made very convenient to drop off and pick up. Staff very friendly and helpful.

04 January 2018

service

5

Plenty of help when purchasing dash cams for our 3 sons and everyone very friendly at Coopers

04 January 2018

service

5

Because the company retained the car for 1 week to make sure they were Satisfied.

03 January 2018

service

5

staff have been helpful and polite. good availability of slots for servicing.appreciated the picking up and dropping off of my car.

03 January 2018

service

5

No problems encountered all as would expect

02 January 2018

service

5

On time as I would expect.

29 December 2017

service

4

When I first tried to arrange the service booking l was informed that the Friday date I wanted was unavailable so Saturday was agreed. However I have to phone again with a query and this time spoke to Steve who informed me that the Friday was free.

28 December 2017

service

5

Marc made sure all work was done as quickly as possible . He quickly put in place a collection for my car

28 December 2017

sales

5

Nothing to complain about. Ran like clockwork

27 December 2017

service

5

Efficient and helpful

27 December 2017

service

4

Washed car as well as doing oil change.

25 December 2017

service

5

I arrived in the showroom in a panic due to a tyre pressure warning coming on. It was gone 5pm, but my mind was immediately put to rest, they investigated and sorted the issue and I was on my way within about 45 mins!

19 December 2017

service

3

Fault not confirmed or resolved

19 December 2017

service

5

Service and MOT carried out successfully

19 December 2017

service

5

As above & the staff were very friendly and polite. The text and video sent kept me informed and I was told as soon as my Mini was ready.

19 December 2017

service

5

Job was done quickly and efficiently

18 December 2017

service

4

Everything completed as expected- helpful and informative staff.

15 December 2017

service

5

Good communicationCollection & delivery of carclean inside and outcouldn't fault the service

13 December 2017

service

5

Very polite and quick service from the service and parts team.

12 December 2017

sales

5

Kept up to speed all through the process, nothing was too much trouble for the dealership.

11 December 2017

service

5

Lee and Daryl were excellent. Both made the purchase great fun. Cappuccino and a comfortable place to spend £'000s. Ford gave me a draughty warehouse with chairs from a canteen to spend the same money.

07 December 2017

sales

5

Car chosen, sourced and made available for collection seamlessly and in favourable turnaround

06 December 2017

service

5

Efficient and thorough,I liked the video walk around the car and information regarding brake wear etc.

06 December 2017

service

3

Just had service, new brakes. Then you tell me my brake fluid needs going in 2000 mile,!!!! Why was it not down when new brakes or service DONE!!!!!!

06 December 2017

service

5

Friendly and supporting team.

05 December 2017

sales

5

Excellent service and staff very helpful.Daryl Bull who looked after me throughout the process was brilliant.

05 December 2017

service

5

The staff were really friendly and helpful as always

05 December 2017

sales

5

As above, Clare was really helpful and made buying our car an overwhelmingly positive experience :)

02 December 2017

service

5

Always polite and very helpful staff at the Mini service area at Tonbridge, they never rush me, always happy to explain everything to me, and my car is also cleaned superbly and looking special when I collect her after a service.

02 December 2017

service

5

I was dealt with immediately and with interest. They listened to what I wanted and why. They had to enquire about something and rang me the next day with the answer.

02 December 2017

service

5

Speedy service, lovely clean car.

30 November 2017

service

5

Was given a good deal for my repairs

30 November 2017

service

5

Got an appointment straight away. Seen and work done on the same day. Friendly service, full clean and valet at the end.

30 November 2017

service

3

The door handle only needed a small part replaced not the whole handle as I was advised when I said it was still under warranty.

29 November 2017

service

3

Recommended hugely expensive repairs which seems a constant with all 'free' services with Mini. Didn't bother to update on board computer to show service had been carried out. Resulting in a further delay whilst it was sorted.

26 November 2017

service

5

Communication was excellent, keeping me informed regarding what was happening and when I could expect the job to be done. Excellent job.

23 November 2017

service

5

Fast and efficient

19 November 2017

service

5

Very friendly & helpful service dept team. Especially Steve.

17 November 2017

service

5

Its easy to book a service with you, no long wait on the phone. The receptionist is interested, friendly and helpful. Theres a nice comfy place to sit and wait whilst the work was done. I was told how long it would take and that was correct.

17 November 2017

sales

5

As AboveA professional dealership who listen and goes the extra mile to deliver great customer serviceClare was outstanding

16 November 2017

service

5

Good communication and assessment video

15 November 2017

service

5

I always get good helpful friendly service

14 November 2017

service

3

the work done needed to be rectified

12 November 2017

service

5

Nothing too small for them to sort

10 November 2017

sales

5

Thomas Abor and Arron Elliott did everything they could to make it an easy and enjoyable experience. I was very impressed by them.

10 November 2017

service

5

Friendly effiecent and very accomadating to my needs - came to collect car and dropped it back as I have a young child. I recently received help at very short notice too when both my head lamps stopped working

10 November 2017

sales

5

Mini delivered the car when they said they would. Daryl took the time to sit with me in the car and show me how everything worked. He also followed up a few days later to see if I had any further questions.