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Customer Reviews.

service

5

Painless and good customer service

13 September 2017

service

1

See above, the time taken (150 minutes) to advise me they could not complete anything was after a time estimate of 90 minutes given by the central bookers.

12 September 2017

service

3

As above .... also many of the staff are very fake and smarmy .I just want good customer service not a cheesy sales person

12 September 2017

service

5

Very helpful - over and above what was expected and showed a true understanding of customer service

12 September 2017

service

5

Bent over backwards to accomadate

12 September 2017

service

2

I asked for an automatic courtesy car and was given manual. The car that was given to me had absolutely no fuel in it whatsoever so I couldn't get to work.

12 September 2017

service

5

Again easy to book in car was ready when I picked it up

12 September 2017

service

5

Steve was brilliant, polite, helpful and communication was excellent. The videos were clear and precise and very helpful.

11 September 2017

service

5

Everything went as planned - can't fault it. Thank you

09 September 2017

service

5

See above

08 September 2017

sales

3.5

there was a lot of extra things to add in that I wasn't expecting and the lease option wasn't as good as I had previously experienced with Lex auto lease.

07 September 2017

service

5

Polite, efficient, friendlyNice clean car at end

06 September 2017

service

5

Happy

06 September 2017

service

5

Good comunication with costomers and from my experance the service team try to do their best for their costomers even when issues arrise, which is a plesent change from other dealers!

05 September 2017

service

4

Refer to comments to question 1.

05 September 2017

service

5

The staff I have spoken to have explained things clearly and gone above and beyond what I expected.

05 September 2017

sales

5

Every question answered kept updated on everything

05 September 2017

service

5

As above - friendly and helpful

04 September 2017

sales

5

The sales department were all extremely helpful and professional. We were not rushed into making a decision which was helpful. The result of that being the delivery of my perfect car!

02 September 2017

service

5

Very helpful and knowledgeable person helped book the date in.Even more impressive was the outstanding help provided by Amanda Waters on the day. She arranged things around me and went out of her way to do so - even giving me a lift to the station.

02 September 2017

service

5

Excellent service, friendly young lady who dealt with me.

01 September 2017

service

5

Kept well informed and job done in time specified. Brilliant valet done free of charge.

01 September 2017

service

4.5

Only small niggle I had was that I rang to ask what time my car would be collected and was told rather sharply that I wouldn't find out until the end of the day. This wasn't a problem, but I was just taken aback by the brusque attitude

30 August 2017

service

4.5

all well done

30 August 2017

service

5

Speed of service kept informed and checked before undertaking any additional work needed.

29 August 2017

sales

5

As above

27 August 2017

service

5

Go the extra mile

23 August 2017

service

3.5

All went well. Although again, I do not agree with condition-based servicing and would prefer my Mini Centre to offer the option of standard annual servicing.

23 August 2017

service

5

As above. They loaned me an automatic for the day

22 August 2017

service

5

Whenever I've had cause to ask for assistance it's been available , and always cheerful and helpful. The recent updating of the software was carried out with the minimum of fuss , and entirely as arranged.

22 August 2017

sales

5

Very satisfied. Clare Pepper was extremely helpful and a pleasure to buy my mini with. She kept me updated with the progress of my car and I would thoroughly recommend her to anyone and would definitely go back.

21 August 2017

service

5

Did the job when they said it would be doneOnly hiccup was lunchtime pickup stood in empty ground floor with no one there for c. 10-15 mins had to phone to get help

19 August 2017

service

5

work completed promptly

17 August 2017

service

5

Perfect service, letting me know when parts are expected to run out and giving me quotes for when that happens. Car was clean and tidy, and very friendly service staff who even picked me up and dropped me off at work. Amanda was absolutely brilliant.

15 August 2017

service

5

Hassle free and friendly

15 August 2017

service

5

As above.

15 August 2017

sales

5

Everything was straight forward and handled very promptly.

10 August 2017

service

5

It was serviced efficiently while I waited. THe time was what I was told. THe centre was very comfortable with drinks , facilities, magazines and internet provided. This made waiting very comfortable.

10 August 2017

service

5

GREAT SERVICE

10 August 2017

service

5

See above

09 August 2017

sales

5

Great service from initial phone call via purchase to follow up.

09 August 2017

service

5

Wait time for replacement part shorter than expected. Car cleaned.

09 August 2017

service

4

Let's keep it in proportion we are talking about a change of break fluid

07 August 2017

service

5

As above

04 August 2017

service

5

They carried out all the work needed and kept me informed.

03 August 2017

sales

5

See above

01 August 2017

sales

5

Tonbridge Centre excellent. Helpful, quick to respond to queries, fast supply and delivery of new model.

01 August 2017

service

4

I was kept informed of the progress of the works and my car was delivered home for me

28 July 2017

sales

4

My husband did all the dealings But all seem to go well with the staff at the centre being very helpful

26 July 2017

service

5

Always helpful